Return Policy

Return Policy

We want you to be 100% happy with your purchase. If for some reason you are not satisfied with your purchase, we are happy to do an exchange or CG store credit ONLY. SOME EXCLUSIONS APPLY. Please refer to our return policy below.

ALL RETURNS ARE FOR EXCHANGE OR STORE CREDIT ONLY - NO EXCEPTIONS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for online orders. Purchases made in-store are eligible for a return for exchange or Charlotte Grace store credit only within 14 days. Market and Pop-up event purchases are FINAL SALE.

FOR PURCHASES BOUGHT BETWEEN 11/15 and 12/24: Eligible Items bought between this time frame are available for RETURN BEFORE 12/31. Normal return requirements and policies still apply. 

FINAL SALE & Non-Returnable Items Policy

Some items are not eligible to be returned or exchanged.

Items that have been worn, do not have the original tags and/or have a scent of fragrances, smoke or pets cannot be returned or exchanged. SWIG, TELETIES, HATS, JEWELRY, Sunglasses, SEASONAL/HOLIDAY ITEMS, SALE/CLEARANCE OR GIFT CARDS are also ineligible for a return or exchange.

In store:  For purchases made in store you have 14 days to return an item for store credit or an exchange for another item of equal value. All returns must meet the return criteria to eligible. No stains, the original tags must be attached, no pet hair, no smells, no sign or being worn. To be eligible for a return, your item must be in the same condition that it was purchased in. You’ll also need the receipt or proof of purchase. 

Online Orders: All returns must meet the return criteria to eligible. No stains, the original tags must be attached, no pet hair, no smells, no sign or being worn. Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product's original condition. If a shoe box is damaged or taped, the return will be refused.

To be eligible for a return, your item must be in the same condition that it was purchased in. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@shopcharlottegrace.com. We will notify you once we’ve received and inspected your return, and let you know if the return was approved. If approved, you’ll be automatically credit the amount you originally paid to a store credit only. No refunds.
If more than 15 business days have passed since we’ve approved your return, your items are no longer eligible to be returned. You’ll also need the receipt or proof of purchase. 

• Shipping charges are non-refundable. 
• We are not responsible for returned shipping costs, lost or stolen packages.
• We do not provide return labels.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 5 days after receiving the item to request a return or exchange due to an item being damaged.

Online Order: Please note that returns will need to be sent to the following address: 2100 Hamilton Place Blvd. SUITE 216 Chattanooga, TN 37421

If your return is accepted, you will be responsible for any cost to ship back the items being returned. Items sent back to us without first requesting a return will not be accepted.